Frequently Asked Questions

What's the shipping policy?


Starting January 21st 2021 we “fetch” to anywhere in the Klang Valley!

What's the return policy?


Unless there is a distribution problem we do not accept returns or refunds.

Are you only Fetching for cats and dogs?


Yes but we do plan to Fetch for all living creatures, mammal, amphibians, etc. in the near future.

What about other brands that you aren't offering? 


We are working on Fetching any brand that your fur-kid craves so make sure to leave us a comment and tell us what you're looking for, we promise to take it into consideration and perhaps we can work something out for you!  

How do I change my Fetch time? 



Simply go into your account and change it but remember it takes a month for it to come into effect! 

Do you do Cash on Delivery? 



Not for now, we're so sorry... 

What about referral programs? 


Make sure to tell your friends and/or families about Fetch and give them your referral code to get a free month of deliveries.

How do you charge for deliveries? 


You're in luck! For the first 100 customers, we ship anywhere within the Klang Valley for a standard base fee of RM10. 

Do I have to be home for the Fetch drop?


Yes and no. You wouldn't need to be there but a representative should to ensure that all your products are delivered in tip-top shape. 

Do you ship outside of the Klang Valley? 


Unfortunately, we don't but feel free to reach out to us and maybe we can work something out! 

When will you deliver? 

We fetch your orders to you on the second Saturday and fourth Saturday of every month. 


If there are any other questions please feel free to contact either Andrew Ng at +6012 371-9743 or Cavan Ang at +60192813301 or Yiheng Song at +60125993623